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Two Oceans Aquarium
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For special offers that are not available for purchase online, please click here: https://www.aquarium.co.za/content/page/special-offers.

Support

Frequently Asked Questions

General

  • Can I get a refund?
  • Do I have to use all my tickets at once?
  • Do I need to bring my credit card with me to the Aquarium after I've purchased e-tickets?
  • What if I don't have a credit card?
  • What if I don't have a printer?
  • Why isn't my credit card working?
  • Tickets

  • Do I have to print my ticket(s)?
  • Do I have to use all my tickets at once?
  • How do e-tickets work?
  • I have lost my confirmation email and my reference code! Can you help?
  • I've damaged my ticket(s). Now what?
  • What if my printer stops working, the ink cartridge is empty, or I lose my tickets?
  • What type of printer, paper and ink do I need to print my tickets?
  • When does my ticket expire?
  • When should I print my ticket?
  • Why have I not received a confirmation email?
  • Billing

  • How secure is this site and what will you do with my credit card details?
  • What will reflect on my credit card statement?
  • Still need help?

     

    Problems with the online shop? Please phone our technical support on +27 (0)10 590 8973
    General enquiries: Please phone our general support on +27 (0)21 418 3823

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