Frequently Asked Questions

General

Can I get a refund?

Do I have to use all my tickets at once?

Do I need to bring my credit card with me to the Aquarium after I've purchased e-tickets?

What if I don't have a credit card?

What if I don't have a printer?

Why isn't my credit card working?

Tickets

Do I have to print my ticket(s)?

Do I have to use all my tickets at once?

How do e-tickets work?

I have lost my confirmation email and my reference code! Can you help?

I've damaged my ticket(s). Now what?

What if my printer stops working, the ink cartridge is empty, or I lose my tickets?

What type of printer, paper and ink do I need to print my tickets?

When does my ticket expire?

When should I print my ticket?

Why have I not received a confirmation email?

Billing

How secure is this site and what will you do with my credit card details?

What will reflect on my credit card statement?

Still need help?

 

Problems with the online shop? Please phone our technical support on +27 (0)10 590 8973
General enquiries: Please phone our general support on +27 (0)21 418 3823