IZE 2026 Cancellation & Refund Policy
IZE 2026 Conference Cancellation, Transfer and Refund Policy
We understand that circumstances may arise that require delegates to cancel their attendance. The following refund policy applies to all conference registrations.
1. In-Person Conference Cancellation and Refund Policy
All cancellation requests must be submitted in writing to the host by emailing ize2026@aquarium.co.za
Refunds will be processed according to the following schedule:
| Cancellation Period | Refund |
90+ days prior to the conference | Full refund, less administrative fees |
30 – 89 days before the conference | 50% refund, less administrative fees |
14 – 29 days before the conference | No refund |
Participants may alternatively request to transfer their registration to another delegate, subject to organiser approval.
2. Transfer of Registration
Fully paid registrations may be transferred to another person from the same organisation if the registered delegate is unable to attend the conference, at the discretion of the organiser.
Transfer requests must be submitted in writing to ize2026@aquarium.co.za by the registered delegate.
The following information must be provided for the replacement delegate:
- Full name
- Organisation
- Job title
- Contact phone number
- Email address
Unless otherwise specified, all original registration details will be assigned to the replacement delegate.
Transfers must be completed no later than 14 days prior to the conference start date.
Please note that transferred registrations are not eligible for a refund.
3. Visa Information
Due to increased international travel security measures, all international delegates are strongly advised to apply for their visa as early as possible.
If you need a support letter for your visa application, request it well ahead of time by emailing ize2026@aquarium.co.za with “visa” in the subject line.
In the event that a visa application is unsuccessful, the request will be considered under the conference cancellation policy.
To qualify for a refund, the delegate must:
- Submit a written cancellation request, and
- Provide official documentation confirming the visa refusal.
Approved refunds will be issued less bank transfer and administrative fees.
4. Online Conference Cancellation and Refund Policy
Cancellation requests must be submitted in writing to the host by emailingize2026@aquarium.co.za.
Refunds will be processed as follows:
| Cancellation Period | Refund |
90+ days prior to the conference | Full refund, less administrative fees |
30 – 89 days before the conference | 50% refund, less administrative fees |
14 – 29 days before the conference | No refund |
Due to financial commitments incurred by the Two Oceans Aquarium, no refunds or credits will be issued once the online conference has commenced.
5. Refund Processing
- Bank service charges and transaction fees are the responsibility of the participant.
- Refunds will be processed within 30 business days of approval.