The Two Oceans Aquarium is looking to employ an organised, customer-focused Visitor Services Assistant with a passion for service excellence to join our Visitor Services team.
This role is ideal for a well-presented, multi-skilled individual who enjoys engaging with people, working in a fast-paced public environment, and contributing to memorable visitor experiences.
The successful candidate will assist with ticket sales, annual memberships, visitor enquiries, and general front-of-house operations.
Minimum requirements
- Minimum of 1 year’s experience in a customer-facing role within hospitality, tourism, retail or a similar environment, including cash handling
- National Senior Certificate (essential)
- Working knowledge of Microsoft Word and Excel
- Excellent English communication skills (verbal and written)
- Fully flexible availability, including weekdays, weekends, public holidays and peak periods
Key responsibilities
- Welcome and engage visitors in a friendly, professional and enthusiastic manner
- Provide accurate information about the Aquarium’s products, services and experiences
- Perform ticket sales and process payments accurately
- Process annual memberships, event bookings and other Aquarium activities
- Manage entry and exit duties at turnstiles
- Monitor the cleanliness, appearance and functionality of the foyer and report maintenance issues
- Coordinate information desk and switchboard operations
- Maintain effective communication with internal and external stakeholders
- Perform basic administrative duties, including record-keeping and selected report writing
- Adhere to all Aquarium policies, procedures and service standards
- Work effectively as part of a team while also showing initiative and proactivity
Start date: 1 June 2026
Salary: To be discussed at interview
Preference will be given to candidates who will add to the diversity of our organisation. The Aquarium reserves the right not to make an appointment in the event that no suitable candidates apply for the position as advertised.
Interested applicants must email a maximum 2-page CV with a covering letter of motivation to vacancies@aquarium.co.za
Closing date for applications: 5 May 2026.
If no response is received within 14 days after the closing date, applicants should consider their application unsuccessful.