The Two Oceans Aquarium is looking for a Reservationist to join our front-of-house operations team.
We need an experienced, well-organised individual who can assist visitors with the planning and booking process of various Aquarium products and experiences.
The successful candidate must be able to work with minimal supervision and have exceptional customer service skills. Additionally, you should be able to up-sell and have in-depth knowledge of the Aquarium’s products and experiences.
Essential requirements are:
A diploma in Tourism & Hospitality
Minimum three years experience in a similar role in the hospitality industry
Customer service experience
Excellent written and verbal communication skills
Good time management skills, with the ability to prioritise multiple tasks
Data entry experience
Strong computer skills with proficiency in MS Office suite and solid experience with other hospitality booking systems
Assist visitors with the planning and booking process of their Aquarium experience
Provide excellent service in person, via email and telephonically
Process payments and send confirmation details to the visitor. In addition keep accurate records about bookings, payments, and any additional information required
Maintain an efficient administration system
Follow up on visitor enquiries to convert into a confirmed booking
Provide support to visitors who might need to change their booking
Liaise with other Aquarium departments to ensure a smooth and high-value experience for the visitor
Report any rate or system discrepancy to the Guest Experience Manager
Reporting to: Guest Experience Manager
Starting date: 1 November or sooner.
Salary: To be discussed at interview
Preference will be given to candidates who will add to the diversity of our organization. The Aquarium reserves the right not to make an appointment in the event that no suitable candidates apply for the position as advertised.
Interested applicants must email a maximum 2-page CV with a cover letter of motivation to email address email@example.com
Closing date for applications: 18 September 2023.
If no response is received within 14 days after the closing date, candidates should regard their application as unsuccessful.